Privacy Policy

Here at Baystate Recovery Center (Company) we are committed to protecting the privacy of our users.

This Privacy Policy applies to the Company’s website and services that display or link to this notice. This Policy discusses the collection, use, sharing and security of information on the Company’s website and mobile applications. By visiting the Company’s website, you are accepting the practices described in this Policy.

All confidential client information (“Protected Health Information” or “PHI”) is subject to and governed by the privacy requirements set forth under the Health Information Technology for Economic and Clinical Health Act, as incorporated in the American Recovery and Reinvestment Act of 2009; the Genetic Information Nondiscrimination Act, and which modifies the Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996, and other applicable State and Federal laws, all as amended from time to time.

Information You Provide Us

You can provide information to us on our website through various means, such as contacting us through our website or filling out forms electronically. When submitting a contact form or an insurance verification form on our site, as appropriate, you may be asked to enter your name, e-mail address, and phone number. You may, however, visit our site anonymously.

Do we use cookies? Information We Collect Automatically

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, if you allow, that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also reset your browser, or enable a private browsing mode, to refuse all cookies. However, some website features or services may not function properly without cookies.

How We Use Your Personal Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

We may use or disclose your personal information to another party when we believe, in good faith, that access, use, preservation or disclosure of the information is reasonably necessary to meet an applicable law, regulation, subpoena, legal process or enforceable government request. We reserve the right to disclose your information when required to do so by law, or as needed to detect, prevent, or otherwise address fraud, security or technical issues.

Once admitted to our program, we require an emergency contact. This emergency contact/contacts are immediately contacted if there is an emergency while in the care of Baystate Recovery Center. We will not disclose this information to any other persons other than the Emergency Contacts.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Please note that emails you send to us through our website are not encrypted, and we strongly advise you not to communicate any confidential information through these means. In the event that there is a security breach of any of our users’ personal information, we will immediately notify users of such and will work quickly to cure the breach.

Links To Other Sites

The Company is not responsible for the content or practices of third party websites that may be linked to our website. These links are purely for informational purposes only. Please note that when you click on these linked sites you are clicking onto another website, and that linked website may collect personally identifiable information about you. We do not control the collection or use of such information, and the practices of third party websites are not covered by this Policy. Accordingly, we do not endorse, approve or hold ourselves responsible for the privacy policies, terms of use or information gathering practices of any site that you may link to and/or from our website. This Policy does not apply to those linked sites. We encourage you to obtain and read the privacy statements of any linked websites, as they may differ from our privacy practices. Again, these links are purely for informational purposes only and Company does not approve, endorse or control any such other website’s content and/or practices or policies.

Children’s Privacy

The content and services provided through the Company’s website is intended for a general audience. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without prior parental consent, except as permitted by the Children’s Online Privacy Protection Act. If you are a parent who consents to the collection of personal information from your child, you agree that your child may use all of our services and that we may collect, use, and disclose your child’s personal information consistent with this Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 9/18/2020.

Your Consent to This Policy

By using our website, you consent to this Policy. If you do not agree with this Policy, please do not use the Company’s website. We reserve the right to amend, modify or otherwise update this Policy at any time, so visitors are encouraged to review this Policy from time to time. Your continued use of the Company’s website following the posting of changes to these terms will mean your acceptance of those changes.

HIPAA

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Treatment, payment, and health care options

Baystate Recovery Center uses and discloses your protected health information for treatment, payment, and health care operations. Some examples of when our office may use or disclose your health care information for these include:

  • Providing your diagnosis or other information about your health to your insurance providers, or our billing service to obtain payment for the health care services we provide
  • Reviewing information as a part of monitoring the quality of the program

Other uses and disclosures

Baystate Recovery Center may also use or disclose your protected health information, in compliance with guidelines outlined by law, for the following purposes:

  • Providing you with information related to your health
  • Contacting you regarding appointments, information about treatment alternatives, or health related services
  • Incidental uses or disclosures (e.g., listing your name on sign in sheet, etc)
  • Compliance with all laws(including reports of suspected abuse, neglect, or violence)
  • Providing certain specified information to law enforcement or correctional institutions
  • Public health activities when requested by a public health authority or the FDA
  • Responding to health oversight agencies
  • Responding to court or administrative tribunal orders, subpoenas, discovery requests, or other lawful processes
  • Research activities
  • When necessary to avert a serious threat to health or safety
  • Military affairs, veterans affairs, national security, intelligence, Department of State, or presidential protective service activities
  • Providing your information to public or private disaster relief agencies; or information to family member, other relative, or close personal friend when: notification of your general location, general condition, or death; to assist you in your health care.

Authorization for other users

Baystate Recovery Center will make disclosures and other uses of your protected health information only after obtaining your written authorization. If you authorize a use not contained in this notice, you may revoke your notice at any time, by notifying us in writing that you wish to revoke your authorization.

Your rights regarding the privacy of your health information

Subject to limitations outlined by law, you have certain rights related to use and disclosure of your protected health information, including the right to:

  • Request restrictions on certain uses and disclosures. However, Baystate Recovery is not obligated to agree to requested restrictions;
  • Receive confidential communications or protected health information
  • Inspect and copy your protected health information with some limited exceptions
  • Amend your health information
  • Receive an accounting of disclosures of your health information
  • Obtain a copy of this notice

Baystate Recovery Center duties regarding the privacy of your health information

Subject to limitations outlined by law, Baystate Recovery Center has certain duties related to your protected health information, including: 

  • Baystate Recovery Center is required by law to maintain the privacy of protected health information and to provide individuals with notice of our legal duties and privacy practices with respect to protected health information
  • Baystate Recovery Center is required to abide by the terms of the privacy notice that is currently in effect.
  • Baystate Recovery Center reserves the right to change a privacy practice described in this notice and to make such change effective for all protected health information. Revised notice will be posted in our office and available upon request.

Concerns

If you feel your privacy rights have been violated, you may make a complaint by contacting the program director at 855-887-6237 or the Secretary for the Department of Health and Human Services. No individual will be retaliated against for filing a complaint.

Questions About Our Privacy Policy

If you have any questions about this Policy, the practices of our website, or your dealings with our website you can contact email@baystaterecovery.com.

Remember, personal information provided by you via general email inquiries to the Company’s website, such as your email address, is used to respond to your inquiries in the ordinary course of business and is not shared with third parties.

If you wish to be removed from our database, please let us know by sending an email notification to email@baystaterecovery.com and advise us that you would like to unsubscribe. You may also write to the following address:

Baystate Recovery Center
950 Cummings Center Suite 106X
Beverly, MA 01915

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by writing to us at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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